A new graduate joins a company. I made a mistake in answering the phone in front of my boss. It was important to have a lot of opportunities to make phone calls.

Since I started working, the number one thing I have not been good at in my business is...answering the telephone(Phone support?)

Even though I knew I had to pick up the phone, I was always nervous.

I really dislike this business.

That feeling when you pick up the receiver and your mind goes blank!

This time, it's a story about a misspoken attempt to pick up the phone in front of a very bitter and scary boss. My tear gland collapsed (or did it? I cried in the bathroom?)

In this issue, I will talk about my phone-answering failures and how I overcame my difficulties. (I'm not talking about forcing yourself to get over it.)

The reason I became so bad at answering the phone was because I made a huge blunder in front of my demon boss.

I became a poor telephone operator when I made a huge mistake in receiving calls at a company I joined as a new graduate.

Outside calls were basically handled by my sales department.

Since I was new, my boss told me to be proactive and take it! I tried to pick up the phone as much as I could, but every time the phone rang, I was scared. Even when I was able to pick up the phone, I always ended up smothering the caller, and I was never able to get used to it.

I picked up the phone as I usually do, but the call was for someone in a different department.

As a result, I made them wait so long.

moreoverBlundered in front of the most fearful boss in the sales departmentI did, didn't I?

Hey, get a grip."

And the boss's voice echoed through the scene table.

By the way, that boss who apologized when I overslept big time.

I was late. In my third month of employment (first year in the workforce), I overslept and was very late. I apologized to my boss in tears.

This time I would like to share my experience when I was late in my third month in the company. It was my first year in the workforce, and it was my first time being late. And on a day when you are not supposed to be late, I was late, and it was a complete fiasco. The reason I decided to tell you this story is because right after I was late, I thought to myself, "How can a working adult be late?

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It was a shhhhhh table, you know. I could hear them so clearly that they were shouting into my ear with a megaphone.

A senior staff member who was nearby thought, "This is not good..." and immediately gave me a lecture on how to make a phone call.

I was never yelled at or cussed at, but I couldn't stand the atmosphere with my leery eyes. Whee!

But this experience made me truly think, "Oh no, I have to do something about it. I don't want to experience this kind of atmosphere anymore.

I realized that answering the phone is a number of occasions.

I was able to make a call from here without being nervous, but receiving calls was not so good that I was already in a state of panic.

When you are not used to it, you are worried because you don't know what the other party will say. Receiving a phone call.

I realized that I was anxious because I didn't know who they were and what requirements they were calling me with, and I didn't have a coping mechanism built up in my mind.

Then what's missing is overwhelming.insufficient number of placesSo.

If you receive various calls over and over again, you will develop your own strategy of "if they talk like this, I will reply like this" or "if they ask like this, I will reply like this". You can develop your own strategy, can't you?

If you experience various types of incoming calls, no matter what kind of call you receive, you will be able to draw from your past experience and say, "This is what I should do.

That way you can make calm decisions and not panic.

In the experience I just talked about, I didn't have too much to draw from. Because I didn't have enough experience.

If you really want to conquer this problem, you need to do it more often. This is the quickest way.

Of course, I think there are some things that are not suited for this.

I think you can judge who is not suited for the job after a number of occasions. If you think you're not good at it after all this, then you're not suited for it.

The best and worst suited for the job.There's no such thing.(Seriously, it's a personality thing.)

Then, well, a lot happened, and the company that failed to answer the phone wasI retired after a short period of time.... (Not because I didn't want to call, but because I couldn't stand the hours I worked.)

And at the next company I changed jobs, to my surprise, I found myself in a workplace where I had to answer a lot of incoming calls. Needless to say, I was surprised and thought, "Seriously?

I was dragging my feet about past experiences and thought, "Oh no - I don't want to do it," but I couldn't not do it.

in a labyrinthI answered dozens of phone calls a day. Of course, I experienced countless failures.

Then, you see.I gradually became able to handle them. I was surprised at myself.

It is a matter of course that one can learn to do things that one is not good at if one experiences them, but I was so surprised that I was able to handle the telephone so comfortably, which I myself was not very good at.

I thought to myself, "Oh, I knew the importance of having a lot of opportunities. I felt it firsthand.

I was able to answer the phone while typing on the computer.

You start to understand the patterns of the other party, and as you become more relaxed, there is a space in your head that allows you to respond calmly to irregular phone calls. I am serious.

I don't know about the right way to succeed, but in my case, the number of occasions solved the problem.

I feel like the first step was realizing that I was afraid because I didn't know (and didn't have any experience).

Finally.

I say this like it's some sort of run-of-the-mill solution, but I've been trying to get the phone answering service toI thought that the number of occasions was important.

And if you experience it yourself and get used to it, that will eventually give you confidence.Self-assurance goes up a bit when it comes to self-confidence.Sh.

So I feel like if you want to conquer telephone answering, it might be a good idea to be proactive in your experience.

Besides, the person who calls you is not a demon, but a human being. (except when it comes to complaints).

[blog] If you make a mistake at work, you can handle it. Someday you can laugh and make a story out of it.

Mistakes at work...big or small, but when you are a newcomer, every time you make one, you get that "sirrrrrrrrrrrrr" feeling that chills the blood in your body. I could never get used to that feeling. It was truly a mistake that I didn't feel like living with. As I have told you before, when I made the mistake of answering the phone in front of the devil boss, or when I overslept...

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